At purflo we like to ensure that our customers and their little one/s receive the best service possible. This is something we take very seriously and is an area in which we pride ourselves. To enable us to best look after your needs please read through our order & delivery policies and procedures carefully.
All orders received by 10.00am GMT Monday to Friday are dispatched the same day. Depending on the total packed for delivery size of your order, will be sent via Royal Mail on a standard service 3-5 days or via courier on a two day delivery service. You will receive an email notification advising when your order is dispatched, including the method of delivery and if sent by courier, the tracking details. If your order has been sent by courier please ensure that someone will be available at the delivery address to receive and sign for your parcel.
Please note delivery is available to addresses within the UK only. Orders outside of the UK and within the EU – standard delivery is between 5-14 days.
If you do wish for an item to be sent to an address outside of the UK and EU please contact us and we will be happy to get a quotation for delivery and process your order through our Sales Office.
For all Next Working Day deliveries (UK only), please ensure that your order has been placed before 11.00am GMT to enable us time to arrange dispatch. Any queries please contact us and we will be happy to advise.
Purflo consider Saturday, Sunday and all Bank Holidays as non-working days.
Order Cancellation Policy
If you change your mind and wish to cancel your order, we will make every effort to action this before the goods have been dispatched, but please do contact us immediately on 0845 680 9276 as all orders are normally processed the same day. If we are informed of the cancellation before we have dispatched the goods to you, you are entitled to a full refund of the total order price. If however the goods have already been dispatched then you can return them in accordance with our Returns Procedure and receive an exchange or refund in accordance with our Exchange & Return Policy.