Please make sure you enter your contact email address in correctly as this well be used to send you an order confirmation email. You will then receive an email once your order has been dispatched and the tracking number has been generated.

We use one courier EVRI. If you miss a EVRI delivery, they will take the parcel back to your local sorting office and leave a card with information on how to collect it.

EVRI  will also send a text and/or email alert before delivery with the option to change delivery day if the one provided isn’t suitable. If delivery is stilled missed, EVRI will leave a note and attempt to redeliver the following working day. You can advise a safe place to store your delivery or choose an alternative day.

Products are put up for pre-order when they are new and about to launch or we are currently out of stock. When you place a pre-order you will receive an immediate confirmation email and will be charged for your order. Once we receive stock, we will ship them to our pre-order customers immediately and you will get a notification that your order has been dispatched.

If your order was placed directly with us at www.purflo.com, please take clear photos of the damage and email them to hello@purflo.com along with your order number. Our customer services team will then be in contact to arrange a replacement or refund.

If your order was placed with another retailer, please contact them directly about the damage and they will be able to advise you further.

Next working day deliveries will be made on week days only. Orders placed by 12pm will be dispatched from our warehouse on the same day and will be delivered on the next working day. Orders placed after this time will be dispatched on the next working day.

We try to ship to as many countries as possible through our website. However, some specific addresses and countries require a specialist quote from our couriers. If you wish to have Purflo products shipped to you in a different country than listed above, please email hello@purflo.com with the items you’d wish to order and the address they would be delivered to. We will then liaise with our couriers and get back to you with a shipping quote.

Orders can be cancelled for a full refund within 14 days. If the order has not yet been dispatched from our warehouse we will stop the dispatch. If the order has already left our warehouse you will be required to pay for its redelivery back to us. Any stock returned to our warehouse will be inspected upon it’s arrival and will only be refunded if it is in a new, unused condition and still in it’s original packaging.